Refund and Returns Policy

Last updated: June 1, 2024

Thank you for shopping at ludraph.top, owned and operated by Mondriaan.

1. 30-Day Return Window

We want you to be completely satisfied with your purchase from ludraph.top. If for any reason you are not entirely happy, you may return the item(s) within 30 days from the date of delivery.

2. Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all original tags attached.
  • Any protective seals or stickers must be intact.
  • The item must not be a final sale, clearance, or non-returnable item (as explicitly stated at the time of purchase).

Mondriaan reserves the right to refuse a return if the item does not meet the above conditions.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Downloadable software products
  • Some health and personal care items

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 951-902-6264 to notify us of your intent to return. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our customer service team will review your request and provide you with detailed instructions, including the return shipping address and a Return Merchandise Authorization (RMA) number if required.
  3. Package Your Item: Carefully package the item(s) in their original packaging, ensuring all tags and accessories are included. Write the provided RMA number clearly on the outside of the package.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Inspection and Approval

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

Refund Processing Times

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet after the stated processing time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You will be responsible for the shipping costs associated with the return and the new purchase.

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide instructions on how to return the damaged or incorrect item, and we will cover the return shipping costs in such cases. Depending on availability, we will either send a replacement or issue a full refund.

8. Contact Information

For any questions regarding our Refund and Returns Policy, please contact us: